Help and common questions

Practical answers about accounts, AI, and offline work.

How do I connect a sales email account?

Add an account in the desktop client and complete its OAuth flow, or enter supported IMAP and SMTP settings.

How does provider fallback work?

Mail Owl can use configured providers in order and skip a provider after failures. You choose and configure the model APIs.

What does Gatekeeper do?

It helps classify inbound conversations so routine or unwanted mail can stay out of the primary sales queue.

Can I work offline?

Local mail data and drafts remain on the device. Network-dependent sync and provider requests resume when connectivity is available.